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Student Technical Support Resources

Technical support resources for the hardware and software available to faculty and students at GSU.

CTL Department - Student Blackboard Support

The Center for Teaching and Learning (CTL) provides support for students and instructors in Blackboard and other commonly used tools in Blackboard shells such as Class Collaborate, Webex, VoiceThread, Respondus Lockdown Browser, Via and Aqua, among others including some textbook publisher related issues.

  • Contact Information

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    Hours: Monday thru Friday 9:00AM - 5:00PM
    Location: Suite C3300
    Email: blackboard@govst.edu
    Phone: 708.534.4115
    Website: /ctl/

  • Blackboard Help Request Form

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    Students who need a help request for Blackboard-related issues can fill out a request form here:
    /ctl/contact-us/blackboard-issues/

  • Blackboard & Online Learning Resources

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    Many student resources for online and hybrid courses can be found on the CTL website, including Blackboard tutorials, technology requirements for success in a remote environment, and known Blackboard issues:
    /ctl/student-resources/

  • Blackboard & Online Learning Tutorials

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    Tutorials for Blackboard and many commonly used applications in GSU online courses can be found here:
    /ctl/student-resources/student-tutorials/

Information Technology Services

Information Technology Services (ITS) provides support for all GSU-issued hardware and software subscriptions used on GSU's Windows and MacOS computers. Students who need a help request for technology issues not related to Blackboard can contact the ITS Helpdesk.

  • Contact Information

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    Hours: Monday thru Friday 8:00AM - 10:30PM, Saturday 8:30AM - 5:00PM, and Sunday 1:00PM - 9:00PM
    Location: The CUBE
    Email: help@govst.edu
    Phone: 708.534.4357
    Website: /helpdesk/

  • Laptop Loaner Program

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    Laptops are available on a first come first serve basis for Students. The process is simple to request a laptop. All requests will be reviewed and approved if criteria are met.

    To submit a request, please use the following URL:

    If you have any questions about the Laptop Loaner Program, please contact the ITS Help Desk at 708-534-4357 or Help@govst.edu.

  • Microsoft Office Information

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    All students and faculty can have access to Microsoft Office products free of charge, including Word, PowerPoint, Excel, Teams, and OneDrive.

    Microsoft Office Download:

  • Adobe Acrobat Reader

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    Many students and faculty will need the ability to open PDF files.

    Adobe Reader Download:

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