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ºÚÁÏÉçHelpdesk

From off campus, dial 708.534.4357 (HELP)

ÌýWhen you dial H-E-L-P, the ºÚÁÏÉçHelpdesk consultant will ask for the following:

1. Name and affiliation with ºÚÁÏÉç(e.g., student, faculty, staff)

2. Location of computer

3. Phone number (s) where you can be reached

4. Purpose of call

5. Detailed questions about: a) software; b) network connection; c) error

The ºÚÁÏÉçHelpdesk consultant will issue you a ticket number. Please allow three working days before callingÌý to check the status of your ticket. If you call and get voicemail, please follow numbers one to five as your guide.

Fall/Spring HoursÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý ÌýÌý

Monday to Friday: 8:30AM to 10:30PMÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý
Saturday: 9AM to 5PMÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý ÌýÌý
Sunday: 12PM to 5PMÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý

Blackboard Support

Tutorials are available online: Student Tutorials

To contact Blackboard Support you can use the following:

Phone: 708.534.4115

Email: Blackboard@govst.edu

Online: /caes/contact-us/blackboard-issues/

Password Reset Tutorials

If you need assistance with your Password:
  • If you are unsure about what your password is please see the Password Reset page
  • If you know what your password is, please see the .Ìý
Ìý

Remote Access Tutorials

Remote Access Tutorials also known as Virtual Private Network (VPN) and Remote Desktop Connection (RDC) instructions can be found on the on the MyGSU portal. Scroll to the Virtual Private Network (VPN) and Remote Desktop Connection (RDC) accordion and click to view the tutorials.Ìý